AUTOMOTIVE
โ
Enter UCaaS. Alternately known as โUnified Communications as a Serviceโ UCaaS is a cloud-hosted portfolio that brings on-demand access to the enterprise communications and collaboration tools that are vital for todayโs businesses. Available over a single, streamlined user interface, UCaaS covers aspects such as mobility, business telephony, conferencing, unified and instant messaging and other communication applications.
Reinforcing CRM
UCaaS can help to optimize customer service, presenting elements to aid CRM, including sales oversight, query fulfillment, customer retention and quality assurance. At the same time, the auto sectorโs customer-facing window is vastly expanded, replete with in-person and virtual options for car shopping and service requests that only complicate matters.
โ
Improving Call Management
The UCaaS interface is streamlined to provide quick, easy access to its features. Employees can field, answer and route calls, view and navigate the customer queue, handle queries, record calls, generate custom reports and interact with colleagues over this messaging interface.
Plus, UCaaS supports other elements to streamline your workflow, including call screening, worker presence and pre-set custom routing and forwarding.
Promoting Worker Mobility & Oversight
Car sales/support team members can access UCaaS features from any connected device, including a personal mobile phone. This aspect promotes a work-on-the-go atmosphere while simultaneously making the call center more accessible than before.
The software also supports internal collaboration, helping to monitor calls, enter private chats and intervene in discussions.
Streamlining Operations to Lower Cost
The auto sector can benefit from UCaaS in the same ways as any other industry: by helping to keep your operations organized, putting employees โ and even customers โ on the same page and promoting streamlined collaboration.
โVehicle manufacturers need to re-establish a legitimate connection with the customer bases that fuel their success. Given fewer commutes, increased gas prices and reduced inventory, the gap between them may only continue to grow.
Todayโs auto sector, at large, would be smart to consider any option that increases its customer satisfaction, operations and cost efficiency. For many, the answer may actually come in UCaaS.
โ