CONTACT CENTER SOLUTION
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What is a contact center solution?
Contact center software solution is a modern-day software that empowers enterprises to manage omnichannel customer support from one place. Using a contact center solution, agents will have a 360-degree view of every customer, enabling them to address queries quickly and effectively.
How does a contact center work?
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A contact center solution for business brings together all your communication channels in one easy-to-use interface so you can offer a consistent experience to your customers and prospects alike.
Why do you need a contact center solution?
Our hosted contact center solution is not just a call center management software. The critical difference is that a contact center solution offers more than just making and receiving calls. It empowers you to manage all your communications channels, be it voice, from one place. This has several benefits.
Effective customer Experience
When the cutomer contacts you through the toll-free number, they can have continuity of the conversation. This makes it easier for agents to resolve queries and better trackability of history of the existing customer.
On demand Scalability
As your business grows, your own contact center solution can grow with it. Without investing in new infrastructure, network or devices, you can scale effortlessly.
360-degree analytics
With a virtual contact center solution, you can get advanced analytics for all your communication channels, measuring business KPIs effectively.
Dynamic Omnichannel Contact Center Solution
Our On-premises contact center give you control over all aspects of your system โ from installation and customization to data management and security. Whether you have an inbound, outbound or blended platform, the power is in your hands.
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Connect with your clients wherever they are, through any communication channel, using intuitive and flexible contact center software to intelligently manage your inbound and outbound communications. Streamline your customer relations and boost your agentsโ productivity.
Fire up company's growth potential
Jump start sales into high gear and increase productivity of outbound call campaigns with our software which has innovative smart dialing capabilities.
Boost your communication
Our Contact centre solution make sure your telemarketing, appointment booking and lead call-backs work even more effectively with a professionally inbuilt with most powerful dialling modes.
Enhance agent performance and productivity
Our Contact Center software features real-time dashboards analyze the results from your campaigns and improve your agentsโ performance with our native tools for quality management: call listening, barging, recording, whispering, chat, satisfaction surveys, and more.
Functionalities to Meet All Your Needs
IVR call routing
Agent dash board with Inbound call count
Skills-based ranking and call routing per inbound group (queues) and campaign
Queue prioritization per campaign and inbound group
Missed call list and click dial for agents
Agent transfer and external call transfer
Outbound agent-controlled, broadcast and predictive dialing
Scheduled Call-backs
Recycling of specified status calls at a specified interval without resetting a list
Call clients in succession from a given database via a web-client interface
Auto-dial facility enabled which aids sending out live calls to all agents on the floor